Frequently Asked Questions

Find answers about natural gemstones, product information, certification, delivery and returns. For a question about a particular gemstone, use the contact page and include the product name or SKU.

Are the gemstones natural?

Each product page describes the information available for that individual gemstone. Natural origin, treatment, certification and other gemological claims are stated only when supported by the product record or supplied documentation. Unconfirmed details are shown as not specified or omitted.

Where do the gemstones come from?

Many gemstones are described as originating from Sri Lanka when that information is supported by the product record. Check the individual product page for the stated origin.

Are treatments disclosed?

Known treatment information is displayed on the product page. Descriptions may include heated, unheated, untreated, no enhancement or not specified. Contact Ceylon Sapphire before ordering if treatment information is essential.

Does every gemstone include a laboratory certificate?

No. Certificate availability varies by product. A certificate is identified only when inclusion or availability is confirmed. Ask for confirmation before ordering when certification is required.

Why can colours look different on a screen?

Gemstone colour can vary with lighting, camera settings, screen calibration and viewing angle. Photographs and videos help with assessment but may not exactly reproduce appearance under every light source.

Are the gemstones unique?

Many loose gemstones are individual natural items. When a unique gemstone is sold, an identical replacement may not be available. Sold pages may remain visible as historical references and can link to similar available gemstones.

How is availability confirmed?

Availability is synchronized from the product catalogue and connected sales channels. Because unique gemstones can sell quickly, final availability should be confirmed at purchase.

How are gemstones delivered?

Delivery methods, costs and estimates depend on destination and fulfilment location. Review the shipping information during purchase or contact Ceylon Sapphire before ordering. High-value returns should use secure, tracked and appropriately insured delivery.

What is the return period?

Eligible return requests may be submitted within 14 calendar days after delivery, subject to the published policy and applicable consumer rights. Read the Returns, Exchanges and Refunds Policy.

Can I request additional photographs or information?

Yes. Use the contact page and include the product name or SKU. Additional information is subject to availability and is not a substitute for an independent laboratory opinion.