Privacy Policy

Privacy Policy

Effective Date: June 2026

This Privacy Policy describes how CeylonSapphire.shop (“we”, “our”, “us”) collects, uses, stores, and protects your personal information when you visit our website or purchase gemstones, jewelry, and related products.

CeylonSapphire.shop is operated by Gamage Gems (Private) Limited, Sri Lanka, with customer support and order coordination services available through our Milan, Italy office for European clients.

1. Company Information

Gamage Gems (Private) Limited
1 Bank of Ceylon Mawatha
Colombo 01000
Sri Lanka

Email:
info@ceylonsapphire.shop

Sri Lanka Phone:
+94 76 375 1411

Italy Coordination Office:
+39 380 3741 795

2. Personal Information We Collect

When you visit our website, we automatically collect certain information about your device and browsing activity. This may include:

  • IP Address
  • Browser Type and Version
  • Device Information
  • Operating System
  • Time Zone
  • Pages Visited
  • Products Viewed
  • Referral Sources
  • Website Usage Statistics

We refer to this information as “Device Information”.

When you place an order, submit an inquiry, request a quotation, schedule a gemstone viewing, or communicate with us, we may collect:

  • Full Name
  • Billing Address
  • Shipping Address
  • Email Address
  • Telephone Number
  • Company Name (if applicable)
  • Payment Information
  • Order Details
  • Communication Records

We refer to this information as “Order Information”.

3. Cookies and Tracking Technologies

Our website uses cookies, pixels, web beacons, and similar technologies to improve user experience and website functionality.

Cookies help us:

  • Remember customer preferences
  • Analyze website traffic
  • Improve website performance
  • Provide a more personalized shopping experience
  • Maintain security and prevent fraud

Most web browsers allow users to control cookie settings. However, disabling cookies may affect certain website functions.

4. How We Use Your Information

We use your personal information to:

  • Process and fulfill orders
  • Arrange shipping and delivery
  • Issue invoices and payment confirmations
  • Respond to inquiries and customer service requests
  • Provide gemstone sourcing and consultation services
  • Verify customer identity when necessary
  • Prevent fraud and unauthorized transactions
  • Comply with legal and regulatory obligations
  • Improve our website, products, and services
  • Send updates regarding orders and services

Where permitted by law and with your consent where required, we may also send marketing communications regarding gemstones, jewelry collections, special offers, and company updates.

5. Payment Processing

Payment information is processed securely through approved banking institutions and authorized payment service providers.

For direct bank transfers, we retain only the information necessary to identify and verify your payment. We do not store sensitive banking credentials or payment card security codes.

6. Sharing Your Information

We do not sell, rent, or trade your personal information.

Your information may be shared with trusted third parties when necessary to:

  • Process payments
  • Arrange shipping and insurance
  • Provide logistics and courier services
  • Perform website analytics
  • Comply with legal obligations
  • Prevent fraud and financial crime

These service providers are only permitted to use your information to perform services on our behalf and are required to maintain appropriate confidentiality and security measures.

7. International Data Transfers

Because we serve customers worldwide, your information may be processed in Sri Lanka, Italy, and other countries where our service providers operate.

When transferring personal information internationally, we take reasonable measures to ensure that your information receives an adequate level of protection consistent with applicable data protection laws.

8. European Union Customer Rights

If you reside within the European Economic Area (EEA), United Kingdom, or Switzerland, you may have the following rights:

  • Right of Access
  • Right of Rectification
  • Right of Erasure (“Right to be Forgotten”)
  • Right to Restrict Processing
  • Right to Data Portability
  • Right to Object to Processing
  • Right to Withdraw Consent

Requests regarding these rights may be submitted by contacting us using the details provided below.

9. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill contractual obligations
  • Provide customer support
  • Meet legal and regulatory requirements
  • Resolve disputes
  • Maintain business records

When information is no longer required, it will be securely deleted or anonymized.

10. Security

We implement commercially reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, disclosure, misuse, alteration, or destruction.

While no method of internet transmission can be guaranteed to be completely secure, we continuously work to maintain industry-standard security practices.

11. Anti-Money Laundering Compliance

For certain high-value gemstone transactions, investment-grade gemstone purchases, or transactions required by law, we may request identity verification documents to comply with anti-money laundering (AML), know-your-customer (KYC), and financial compliance regulations.

Such information will be processed securely and used solely for compliance purposes.

12. Third-Party Websites

Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices, content, or policies of those external websites.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or regulatory obligations.

Any updates will be published on this page with a revised effective date.

14. Contact Us

If you have any questions regarding this Privacy Policy, wish to exercise your privacy rights, or submit a complaint, please contact:

Gamage Gems (Private) Limited
1 Bank of Ceylon Mawatha
Colombo 01000
Sri Lanka

Email:
info@ceylonsapphire.shop

Sri Lanka: +94 76 375 1411

Italy Coordination Office: +39 380 3741 795

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